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Microsoft Contacts in folders not syncing?

Tags: contacts

Nov 30, 2021 at 12:07pm • 5 replies • 1 likes

jon-petit

I have the RingCentral Desktop app connected to my Microsoft account, but not all of the contacts seem to be syncing. In my contacts in MSFT, I have a sub-folder, and none of those are pulling into RingCentral. Any ideas?

Nathan Ramsden-Lock on Mar 11, 2022 at 3:23am • 0 likes

@Mary-Community_Moderator Still hoping for an answer to this question please.

Mary-Community_Moderator on Mar 11, 2022 at 9:21am • 0 likes

We're also digging up on this, @Nathan Ramsden-Lock.

Cote_Business Systems on May 1, 2022 at 12:38pm • 0 likes

We are having the same problem - its obviously an RC App functionality issue (not an account issue) We have tested in all the RC App versions (mobile, web, desktop) and it is an issue in all of them.

Is there a scheduled update to resolve this?

Nathan Ramsden-Lock on Apr 18, 2022 at 1:55am • 0 likes

@Mary-Community_Moderator, it has been a month and 7 days since you said you would investigate this.

Mary-Community_Moderator on Apr 18, 2022 at 8:18am • 0 likes

Hi Nathan, apologies for taking so long to get an answer for this. According to the Product Team, we can only import contacts from the primary folder and not the subfolder. There is already a plan that this will be available in the future, but no given timeframe yet. We will update you once this is available. Please add this as a feature request to our Ideas Portal too at https://ideas.ringcentral.com/.

Nathan Ramsden-Lock on Mar 15, 2022 at 3:00pm • 0 likes

@Mary-Community_Moderator

mary-community-moderator

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It has been 5 days since I asked the question - Please can you chase an answer.

Nathan Ramsden-Lock on Mar 9, 2022 at 2:14am • 0 likes

@Mary-Community_Moderator

I have the same issue - when will additional contact folders be supported please ?

Nathan Ramsden-Lock on Mar 10, 2022 at 9:01am • 0 likes

Any update on this please?

Mary-Community_Moderator on Dec 1, 2021 at 7:49am • 0 likes

Hi @jon-petit Can you please share us a recording of this behavior so I can forward it to the Product Team? Please send it to community.support@ringcentral.com.

Mary-Community_Moderator on Nov 30, 2021 at 1:10pm • 0 likes

Hi @jon-petit May I know how many total of contacts do you have in Microsoft?

jon-petit on Nov 30, 2021 at 1:20pm • 0 likes

34 in the top level folder that are syncing, and then 62 in the sub-folder. It's the 62 that are not syncing.

Mary-Community_Moderator on Nov 30, 2021 at 2:37pm • 0 likes

@jon-petit I will check what's causing this and will get back to you.

1 Answer

Mary-Community_Moderator answered on May 2, 2022 at 8:33am

Hi Everyone, apologies for the late update as I just had a clear answer about this concern. There is no option to import contacts from the subfolders; it will only be in primary contacts.

Nathan Ramsden-Lock answered on Mar 15, 2022 at 2:56pm

@Mary-Community_Moderator It has been 5 days since I asked the question - Please can you chase an answer.

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