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Call Back Feature

Tags: call queues

Nov 16, 2021 at 7:27am • 2 replies • 0 likes

Ingrid Gronlund

When a caller is on hold, can they hang up but retain their position in the queue, and call them automatically when a representative is available. Is that possible with Ring Central App?

2 Answers

vyshakhBabji answered on Nov 17, 2021 at 3:20pm

This is mostly Contact Center Feature. However, if u could keep track of abandoned or call drop off calls using RC APIs , then you can initiate/schedule outbound calls using Ringout/Callout APIs . Let us know if you need assistance with the logic or dev resources, Phong or I can assist you.

Phong Vu answered on Nov 16, 2021 at 10:39am

I don't think that this is supported by RingCentral App. However, you can use RingCentral API platform to implement such a feature for your service.

Let me know if you have development resource and are interested in building such an app.

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