Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Recorded Meetings Freeze, after extended pause

Tags: call recording

Nov 12, 2021 at 5:37pm • 1 replies • 0 likes

Amy Nelson

For meetings that require minutes to be taken, meeting recordings will often be paused, to ensure details are captured/written correctly during playback. In the new ringcentral platform, if the video is paused for too long (greater than a couple of minutes), the video will not restart. I have to exit/re-enter the platform to start the video again. This causes significant delay in the minute-taking process.

Becky-Community_Manager on Nov 16, 2021 at 2:29pm • 0 likes

@Amy Nelson Is this something that you've worked with Support on yet? I'm not seeing any open tickets, but want to make sure that if this is a bug or troubleshooting issue...that we get it sorted by our internal teams.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales