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Service status portal notifications

Tags: outage, service interruption, notifications

Nov 11, 2021 at 3:10pm • 2 replies • 0 likes

matt-gregory

Is there currently any option to tailor service outage notifications? We would like to be able to modify the frequency or specify which type of outage triggers notifications instead of getting them hourly for every single service outage that may not affect our account.

matt-gregory on Nov 12, 2021 at 7:46am • 0 likes

We are getting service alerts to our HelpDesk at an email which is not associated to any RC extension. So far no one from RC support has been able to help me with where these alerts are being generated. It would still be nice to have some granularity for service based notifications without an associated user. Thanks.

Mary-Community_Moderator on Nov 12, 2021 at 8:05am • 0 likes

Will you please send here a screenshot of a sample of the alert that it's getting?

matt-gregory on Nov 12, 2021 at 8:10am • 0 likes

We get these incident updates, that contain no actual information, just a do not reply template. These arrive to an email that we don't have associated to any user or queue extension. The notifications would be useful if they told us anything, but we'd rather be unsubscribed completely than keep getting these.

Mary-Community_Moderator on Nov 12, 2021 at 8:31am • 0 likes

Let me check on it. Please send me this email address at community.support@ringcentral.com.

1 Answer

Mary-Community_Moderator answered on Nov 12, 2021 at 7:35am

Hello @matt-gregory, you may check on the KB article https://support.ringcentral.com/article/Service-Status-Notifications.html

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