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Internal extension ID not updating

Tags: caller id

Nov 9, 2021 at 2:30pm • 1 replies • 0 likes

Deron Johnston

When we have staff turnover we want to use the same extension numbers but change the name of the person at the particular extensions. I update the name in every place I can find but the old names still appear when you dial the extension.

Any help would be appreciated, thanks.

Mary-Community_Moderator on Nov 9, 2021 at 2:50pm • 0 likes

Hi Deron, please create a ticket for this issue. Tech Support can check your web portal and see where the issue is. Submit a ticket here.

Kevin Walczak on Dec 30, 2021 at 1:18pm • 0 likes

Can you please send me a link to make a ticket? My caller ID isn't updating on a number I transferred from my last company to my new company.Caller ID still says "rightworks staffing" when it should say the name of my own company, ISOliance, LLC. ISOliance is a fresh new account.

Mary-Community_Moderator on Dec 30, 2021 at 3:25pm • 0 likes

You may use the link https://support.ringcentral.com/new-case.html?language=en_US

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