Hello, I am currently using to call log api to get detailed call log data. My business is interested in the ring time. There is a duration fields which is the number of seconds the call lasted but is there any data on how long the phone was ringing for?
Hi @Mike Frank if you want to get data of not just a single call but on the aggregate level then have a look at the new CallPerformanceAnalytics APIs. Using this, you can get RingTime but looking for 'Ringing' Call Segment filter as documented here https://developers.ringcentral.com/api-reference/Call-Performance-Reports/aggregatePerformanceReportCalls
Hello our company need ring time too. This question was added more than year ago. So maybe you have been already added ring time to call log api?
For now that only way I can think of calculating this time is by running subscriptions with https://developers.ringcentral.com/api-reference/Account-Telephony-Sessions-Event event filter and keeping a track of time between Setup <> Proceeding <-> Answered
For more info : https://developers.ringcentral.com/guide/voice/calculating-call-time-metrics
No, there is no updates to the call log data to capture ringing time.
You can implement an app to detect that. Read this article to see how to.
You can also use the new API named Call Performance API under bata release. Unfortunately, right now it only gives you the aggregate data. We are planning to provide breakout call data in the future releases.
Hi, Phong,
You said in Nov 2021, "We are planning to provide breakout call data in the future releases." Has this feature been added by now (Jul 2022) to the Analytics API or anywhere else?
If yes, what "group by" parameters should I use, etc.? I did not see something like telephony session / call.
If this feature is not yet available, it seems I must compute the ring and wait times using the telephony session events. Is it possible to compute these times for all available call history?
Thank you,
Ben
Line of Business Analytics API will only provide your aggregate call data so that you can get "ringing time" but it will be at the aggregate level - see more here https://developers.ringcentral.com/guide/analytics/aggregate, not the individual call level. We still have something being cooked to provide individual call-level analytics, but it's still not out, hopefully, it will be in the coming months this year.
Thank you, Suyash Joshi. Is it possible to manually calculate the ring time or wait time for all call history? Is the necessary historical data available in one of the APIs?
No, not the /call-log nor the /analytics data having wait time data.
Sorry, I may be using the wrong term. When I said "wait time" I mean "hold time." According to this link, it is possible to calculate both ring time and wait time:
Calculating Call Time Metrics (ringcentral.com)
But can these calculations be done for all call history for every user?
Those metrics are not recorded either.
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