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Not seeing telephony Notifications from call-out API

Tags: subscription, notifications, telephony

Oct 20, 2021 at 10:29am • 2 replies • 0 likes

Andrew Prokop

I have an application that subscribes to telephony events (/restapi/v1.0/account/~/telephony/sessions). I receive notifications if I make calls to my RingCentral soft client or call from the phone. However, if I use the call out API (/restapi/v1.0/account/~/telephony/call-out), my notification webhook is never invoked. Do I have to make a different kind of subscription for these notifications?

2 Answers

Anirban answered on Oct 20, 2021 at 12:55pm

Tagging @Phong Vu who can help you here

Andrew Prokop answered on Oct 20, 2021 at 1:24pm

I was wrong. I do get the notifications, but the "from" phone number is the "Main company" number and not the "Primary number." I thought it would be the number I set as Display number, but it's not.

Phong Vu on Oct 20, 2021 at 9:14pm • 0 likes

That's right, the from number is the main company number and I already reported this to the dev team. Meanwhile, you can read the device info and grab the phone number associated with that device. Then when you receive the notification, use the device id in the "from" object to get the direct phone number.

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