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Grandstream GXP1615

Tags: hardware

Sep 13, 2021 at 4:58am • 1 replies • 0 likes

Kirsty Henshaw

I have this phone and I am trying to provision it, I have setup all the proxy settings from the provisioning page, when I select Account 1 I get a dial tone, I dial and get the message NO RESPONSE. The handset is showing as offline in the admin console. I have set:-

Sip Proxy: sip.ringcentral.co.uk

Outb Proxy: sip30.ringcentral.com:5090

User Id :441423xxxxxx

Auth Id: 80xxxxxxxxx7

Password:xxxx

Transport UDP

Audio: PCMU

Device has IP address and date and time is correct, does say Not Registered next to Account 1

Just missing something, thanks.

Mary-Community_Moderator on Sep 13, 2021 at 7:10am • 0 likes

Hello @Kirsty Henshaw; here is a Knowledge Base article on how to manually provision a third-party phone. If it doesn't help, you may open a ticket, and our Technical Support Team will help you with it.

https://support.ringcentral.com/article/Manual-Provisioning-How-to-set-up-desk-phone-with-RingCentral.html

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