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Mike Frank avatar image
Mike Frank asked ·

How to get names for extension numbers?

Hello, so I can use the api to get a list of Call Monitoring Groups. Then I can use the api to get a list of the members in each group. The members have an id and extension number e.g "101".

Can I use the api to get the name of the person who has extension number "101"? For example I need to know if someone named "Joe Bloggs" belongs to that extension "101".

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Phong Vu avatar image
Phong Vu answered ·

In this case, you have to call this API to list all extension from an account then map the name using either the extension id or extension number.

If you want to detect the extension name later when there is an active call on that extension, you can get the extension's name from an active call (under the "from" or the "to" object depending on the direction of a call)

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