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How Can I Allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes?

Tags: voicemail, ivr

Aug 9, 2021 at 4:32pm • 1 replies • 0 likes

Mike Fish

I have a need to allow OGMs from Prompts Library to be assigned to individual user's extension's voicemail boxes. How can I accomplish that?

1 Answer

Mary-Community_Moderator answered on Aug 10, 2021 at 7:27am

Hi Mike, there is no feature to enable it automatically. You need to download the greeting from the Prompts Library and upload it in each extension's voicemail greeting. Here's a Knowledge Base Article on how to upload a recorded voicemail greeting in an Extension.

https://support.ringcentral.com/article/Upload-Recorded-Voicemail-Greeting.html

Mary-Community_Moderator answered on Aug 10, 2021 at 7:26am

https://support.ringcentral.com/article/Upload-Recorded-Voicemail-Greeting.html

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