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Caller ID not Showing Correctly

Tags: caller id settings, caller id

Jul 6, 2021 at 7:29am • 1 replies • 0 likes

Spencer Zimmerman

Our Company has the Company Name set as the Caller ID under Company info in RingCentral. But even with that one of the members of the Sales team still has there Caller ID show up as UNKNOWN CALLER or as another member of the team when it should just be the company name. This only happens on their Landline phone but not anything else. We have gone into the setting Outbound Calls/Faxes to change the specific Caller ID and it works afterwards temporarily. Then the next day it has changed back to the same problem. Any ideas for a permeant change? Is there something else that could effect it not being permeant like deleting cookies?

Mary-Community_Moderator on Jul 6, 2021 at 8:17am • 0 likes

Hi Spencer, please check on this KB article if this is where you configure the Caller ID. https://support.ringcentral.com/article/3614.html

Spencer Zimmerman on Jul 6, 2021 at 8:29am • 0 likes

Thanks for the Reply, I have been doing that but I was changing the wrong one for the Landline phone which one would it be? Edit: I checked and the Sales Agent has all the Caller ID options set to Company Number and Alternative Caller Id is set to Primary Number

Mary-Community_Moderator on Jul 6, 2021 at 8:41am • 0 likes

Yes, that should be the it.

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