I followed the instructions for the Quick Start App to send SMS in Python. Using the Sandbox credentials, the sms queues, but isn't delivered. I have confirmed that number has the 'SmsSender' feature. I have tried sending an sms to two personal mobile numbers as well as another RingCentral number that I know is able to send/receive sms. The status printed back is 'Queued'; when I check the messageStatus, they all show 'SendingFailed.' I'm not sure what I'm missing! Any help would be appreciated.
After the phone number info, the typical message info is as below:
{
"type":"SMS",
"creationTime":"2021-07-01T17:38:30.000Z",
"readStatus":"Read",
"priority":"Normal",
"attachments":[
{
"id":9819398004,
"uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/account/299110004/extension/299110004/message-store/9819398004/content/9819398004",
"type":"Text",
"contentType":"text/plain"
}
],
"direction":"Outbound",
"availability":"Alive",
"subject":"Test SMS using a RingCentral Developer account - Hallo World.",
"messageStatus":"SendingFailed",
"smsSendingAttemptsCount":1,
"conversationId":3060223407456103798,
"conversation":{
"id":"3060223407456103798",
"uri":"https://platform.devtest.ringcentral.com/restapi/v1.0/conversation/3060223407456103798"
}
}
Hey @Phong Vu, can you please explain in more detail what you mean when you say "Add a direct number to your extension"? I'm getting the same exact error when doing the Quick Start SMS.
Change SMS Provider First then I would recommend you to go SMSala Service Provider they provide good SMS service
Thanks for your reply, @Phong Vu. I added a direct number to the sandbox account extension, and that seems to have done it! Do you happen to know if sending a text from a main company number is also an issue in production environments?
Can you send a text message from your mobile number to the recipient number to make sure the recipient number is valid. If that works, can you login your sandbox account, add a direct number to your extension, and send a text message from the direct number (instead of the main company number).
Let me know
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