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Idea

daniel-ferrara avatar image
daniel-ferrara Posted · Jan 19, 2017 at 03:38 PM

RingCentral Dialer for Salesforce, Logging Into the Dialer in Salesforce.

Often times throughout the day and week, I find that the Sales Reps are not logging into their RingCentral Dialer in Salesforce. RingCentral Reports in Salesforce depend on the Sales Reps logging into the RingCentral Dialer for Salesforce every morning and making sure they are logged into the RingCentral Dialer for Salesforce for the entire work day. It would be nice if there was a auto login which might require more integration with Salesforce, like managing licenses for RingCentral Dialer Salesforce Users within Installed Packages in Salesforce.
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jitender-kumar Posted · Feb 01, 2017 at 06:33 PM
Hello Daniel, 
Sorry for missing your post. if I understand your idea correctly, you suggest we should change the app provisioning to user based rather company(Salesforce org) based and leverage Salesforce Oauth to auto login user to RingCentral App.  We had challenges in user based licensing since we are a free Salesforce app.  if you have an example Salesforce app in mind, please point to me and we will certainly explore to implement to make our app better for our customer  
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daniel-ferrara avatar image
daniel-ferrara Posted · Feb 01, 2017 at 06:51 PM
Dhanyawad Jitender, I thought about that. You're right free is better.
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jitender-kumar Posted · Feb 01, 2017 at 07:15 PM
Swagatam, Daniel
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