Idea

michael-krahn avatar image
michael-krahn Posted ·

Integrating Prosperworks CRM with Ringcentral

Our Ringcentral account is a U.S. account and we use it for real estate investing/ property management company. We are currently using Ringcentral as our phone system and prosperworks as our CRM system. We would like to have these two systems integrated so that when a call is made using Ring central then it can be tracked and recorded into the Prosperworks CRM. This way interactions with customers can better be tracked. If this integration was available then those with Prosperworks would love to use Ringcentral as a phone system because of how well this would keep track of customer relations instead of manually needing to input phone call data and details. 
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bjsvec avatar image
bjsvec Posted ·
Prosperworks has an open API as does RingCentral so this should be very doable: https://www.prosperworks.com/developer_api You just need to search out a developer to create the integration for you or try to convince Prosperworks or RC to do it. You can get more information about the RingCentral API here:  https://developer.ringcentral.com/api-and-docs.html

You might be able to find someone in the RC developer forums or another option would be to hire someone from upwork.com or similar.
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benjamin-dean avatar image
benjamin-dean Posted ·
We highly recommend customers who wish to see a particular integration between RingCentral and other service providers to contact your provider (in this case ProsperWorks) account representative. You're the customer and we love listening to you!

You can:
  1. Ask your service provider's account representative, "Are you working on, or do you have upcoming plans to integrate with RingCentral using the RingCentral Connect Platform"?

  2. If they are working/planning on developing an integration, you should share your needs to see if their implementation plans will address your needs

  3. If they are not working/planning on developing an integration, you should tell them how valuable it would be for you to have streamlined interoperability between "Service X" and your RingCentral communications provider. Ask them if there is an integrations product manager who would be interested in hearing about your use-case(s).

You're the customer, and while RingCentral would love to build every integration which is asked of us, that would require massive amounts of developers and would distract from our primary purpose of building best-of-breed, enterprise-class, cloud-based communication services for you! That is why we have created the RingCentral Connect Platform and opened our API for developers, partners, and system integrators...to make it easy for customers to get what they want and for other companies to have a streamlined and self-service interface to our Platform.
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bjsvec avatar image
bjsvec Posted ·
Good response, Benjamin.

Michael, thanks for turning me on to ProsperWorks, we may start using it.  I also notice if you go into ProsperWorks settings as an admin there is an integrations link where you can see available integrations and request new ones.  I suggest you request RC there if you haven't already.


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michael-krahn avatar image
michael-krahn Posted ·
Hello Brandon,

I have contacted ProsperWorks and requested that they integrate RingCentral. 

Thank you everyone for your feedback!
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Great and BTW, I just remembered that after doing a demo with ProsperWorks I noticed they are using RingCentral themselves so that should be a good sign :)
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Happy to help provide you with a clear path of engagement to get what you need. Hopefully ProsperWorks will have the bandwidth to facilitate an integration suitable for your use-cases.
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bence-orlai avatar image
bence-orlai Posted ·
Michael, thank you for your request.

there is a very easy and efficient way to request a new integration within ProsperWorks. inside the PW web app please go to System Settings > Integrations. on that page you can request one of the listed integrations OR submit an app of your choice. these requests are relied upon heavily to influence our integration roadmap.

best,

Bence
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benjamin-dean avatar image
benjamin-dean Posted ·
Hey Bence, thanks for taking time to provide a best approach for RingCentral Developers to request existing or new integrations with ProsperWorks!
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