Idea

beta-testing avatar image
beta-testing Posted ·

Callback URL alternative to PubNub

Does RingCentral provide any mechanism to handle Incoming SMS via Callback URL. Many vendors provide this and has become very popular. 
Example Below: 
https://docs.nexmo.com/api-ref/setup-callbacks

I see many request on this community which can be solved by implementing callback urls and it also opens up many more untapped possibilities. You already have email notification implemented, so basic code is already in place. Extend that for URL. There should not be any excuse for not implementing it. With a right developer, it can be done in couple of days. 
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beta-testing Posted ·
This thread can be merged with "Webhooks & Other API Options"
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John Wang avatar image
John Wang Posted ·
We are looking at offering webhooks now. If you're interested in getting more information or beta testing this feature, please email me at john.wang@ringcentral.com. Thanks.
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Hi John,

Any updates on this. We have already emailed you our interest on this. 
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We are still working on the release and the beat program. In the meanwhile, can you fill out the following Webhooks Beta request form so we can contact you when it's ready?

https://docs.google.com/a/ringcentral.com/forms/d/1quyyzyK-_sKFF2uuAnhMDjk5-T7-KRienKmNFAs9Kjk/viewf...

Thanks!
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polar-operations avatar image
polar-operations Posted ·
+1. This is great news.  We've emailed you John about participating in the beta.

--Ed
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benjamin-dean avatar image
benjamin-dean Posted ·
Alternatively, you could use the RingCentral Zapier integration (currently in beta) to create a Zap which is triggered by a RingCentral SMS message, then filter the SMS (in case you want inbound or outbound filtering, or from a particular number/set of numbers, etc...), and finally you could use the Zapier Webhook to post that data (or any other service data you've connected in the Zap previously) to be sent to a particular endpoint of your choosing.

I've included a screenshot of a Zap I created based on this simple use-case (it uses RequestBin to handle the webhook as an example). This shows each step (except for the RingCentral Trigger specifics, but it is pretty-darned intuitive to use SMS).

You can read about this and other features of the RingCentral Zapier integration here:  https://zapier.com/zapbook/ringcentral/


3 comments
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Thanks for the info. But there is extra added cost and another party involved. 
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Just out of curiosity, how many extensions are you wanting to monitor? What types of events are you wanting to have published to your webhook endpoint?
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4/5 extentions in each office with 15/20 office, any inbound notification like missed call, VM, FAX, SMS. Want to do collect all these real time for monitoring. 

Also I started playing with their trial version noticed that it polls every 15 mins. Paid Business version 5 mins. Its not useful for realtime processing
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