Idea

andrew-legrand avatar image
andrew-legrand Posted ·

Zapier: Instant Trigger for New SMS

1. US Account.
2. Law firm
3. Currently, the Zapier trigger for a New SMS in RingCentral is not instant. This means that when I receive a new SMS, if I want to trigger on that, I may have to wait up to 5 minutes for the Zap to actually trigger. 
4. I'd like to pull my text messages into Front, an app that allows my team to manage emails, text messages, and social media communications in one place. I can use Zapier to import the messages, but right now I have to depend on that 5 minute delay.
5. Given the speed of text messaging, it seems like that would be a good instant trigger in Zapier.
6. N/A
7. N/A

It appears that this is technically possible using webhooks and the RC api, but that's a bit more technical than I'm comfortable with.
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atari800xl avatar image
atari800xl Posted ·
You probably figured this out by now, but I thought I'd pipe in. Front has the ability to work with webhooks -  https://frontapp.com/integrations/webhooks - it should be a very simple setup. In Zapier you'd create a catch webhook (don't do anything fancy just get that URL that Zapier will produce) and then use Front's webhook setup to send info to the webhook for certain events.
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That's what we're doing. The problem is that RingCentral's integration isn't instant. So it might be 5 minutes before it pops up in Front. That might not seem like a long time, but when you're attempting to have a text message conversation with a customer, that's ages.
1 Like 1 · ·
If your trigger is a webhook, then it should be instant as far as Zapier is concerned. I do quite a bit of instant stuff with RingCentral (typically an http post to a Zapier catch hook). I too struggled with not having instant feedback with certain automations until I figured out the right setup in Zapier. 
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If your trigger in Zapier is anything other than their webhook, you won't enjoy that instant automation.
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Cissell Management Office avatar image
Cissell Management Office Posted ·

Andrew did you ever figure this out? I know nothing about webhooks but I need it to be instant as well

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