Idea

asad-siddiqui avatar image
asad-siddiqui Posted ·

Integration with RingCentral & Netsuite

Anybody know how I can get Netsuite to integrate with RingCentral. Couple of things I'd like to do. One would be to log within Netsuite every time I dial a particular number. For example, if I were to call company ABC, it would automatically create an Activity within Netsuite for company ABC.
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benjamin-dean avatar image
benjamin-dean Posted ·
We currently do not offer an official NetSuite integration. (NOTE: As other's read this, please up-vote or add your use-case to influence our consideration). 

Netsuite offers an API ( http://www.netsuite.com/portal/developers/dev-resources.shtml) and you could create a new application in RingCentral, and create a custom integration to accomplish the use-cases you have outlined.
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paul-dandy avatar image
paul-dandy Posted ·
Hi Asad,

You can natively integrate RingCentral and Netsuite with the help of Tenfold, a 3rd party CTI solution that allows you to automatically log 100% of interactions and creates/opens cases depending on whether or not a previous record is already in place. Other features include click-to-dial, a floating UI, an easily accessible call recordings, as well as text, email, and chat transcripts.

You can check this page for more info on the RingCentral & NetSuite integration:  https://www.tenfold.com/integrations/netsuite/ringcentral
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karah-finan avatar image
karah-finan Posted ·
Hi, we noticed out NetSuite and RingCentral API stopped working (one touch dialing and such). We are a NetSuite development firm, so we decided to release our own integration to the public. You can get it here:  https://www.proteloinc.com/netsuite-ringcentral-integration/
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Anirban Sen Chowdhary avatar image
Anirban Sen Chowdhary Posted ·
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