Idea

masterpoe avatar image
masterpoe Posted ·

Automatically Route a call to the last person that they talked to

One of the companies that I trialed had a killer feature that almost made me go with them. When a customer called in a second time, from the same caller id, they were greeted with "Press 1 to talk with Chris again" and then the call would be routed to my extension. 

When providing technical support this can be incredibly useful and I can imagine a million other use cases. Please consider 
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benjamin-dean Posted ·
Thanks for the great suggestion Chris!

I will share this with our Product Managers for consideration.
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kevin-hart Posted ·
Has there been any progress on this? It is something we would like too!
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