I'm having this issue and have tried different browsers and deleting cache/cookies and restarting the browser but the problem continues. How can I get this issue resolved?

Hi @alex-garcia1, we're sorry for the late response. Let us know if you still have issue.

Just tested again and its still happening, I can't login to the support site. I have no trouble logging into the regular RingCentral site.

Kindly send us a screenshot so we can check on this. Email us at community.support@ringcentral.com.

I am also receiving the same error message. Tried four different browsers but getting the same error.

I've been getting this same error since last Friday. I'm trying to sign in using Google, as I've always done, but it does the same thing if I try logging in using my phone number + password.

I've tried clearing browser data, no change.

@jeff-haussler Just responded to your other thread. Please let me know if you're still experiencing this issue.

Hi, I'm facing the same issue. Could you do what ever you did for the other then I will clear cash and cookies and try it myself again

Hello @Mirko Gasparovic. We refreshed your user email also on the backend. Can you clear the cache and cookies, please? Thank you!

I need this backend refresh also, I'm facing the same error.

You can refer this thread for same issue:

https://community.ringcentral.com/questions/89791/my-case-portal-login-error.html

Thanks for the info. I did read that post but it's been months since it was "a known issue" with no update.

Can you clear your cache and cookies, and try again @rational. We refreshed your user email on the backend.

Whatever you did it seems to have fixed the problem. Thank you.

I'm getting the same error still after clearing cache and cookies. Get the salesforce error when I hit Try Again. @Jessica-Community_Moderator please refresh my account if possible. It's been broken for several months now.

Hi @Oliver Orlicki. Can you try clearing your cache and cookies and trying again?