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Call Quality Issues: iPhone App + Apple AirPods Pro

Tags: hardware, phone, phone

Apr 14, 2021 at 4:42pm • 2 replies • 0 likes

Matt Snowden

Has anyone noticed and/or resolved call quality issue when using Apple Airpods Pro on a quality cellular data connection to make/receive calls on the RingCentral iPhone app?

I have some quality issues without the AirPods when sending/receiving calls via the RingCentral iPhone app over cellular data, but when I switch to my Apple Airpods Pro the quality gets so bad they can barely understand me, according to the person on the other end of the call.

Matt Snowden on Apr 16, 2021 at 9:17am • 0 likes

Thanks I opened the case yesterday like you said, but have not heard anything back.

Mary-Community_Moderator on Apr 16, 2021 at 9:29am • 0 likes

I see the case that you created, Matt. It's assigned to an agent but not yet checked. You may receive an email today.

Mary-Community_Moderator on Apr 15, 2021 at 8:09am • 0 likes

Hi Matt, for call quality issues, you may ask assistance with Technical Support. You can create a case online or call our 24/7 Customer Support at 1-888-898-4591.

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