Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Voicemails going to emails and not accessible in ringcentral.

Tags: voicemail

Dec 14, 2020 at 10:09am • 2 replies • 0 likes

AJ Redwine

Hello,

For some reason, I am not getting voicemails in the RingCentral app or website. They are coming through my work email in Outlook. I'd rather be able to listen to the voicemails in the app. How can I fix this?

Thank you!

AJ Redwine on Dec 14, 2020 at 12:01pm • 0 likes

Unfortunately, no voicemails are not showing up in the app or on the desktop. I’m just getting an email in my Inbox that I’ve got a voicemail. Then, I have to play the voicemail by opening the attachment on the email. I can’t go to RingCentral to listen to it because it’s not there.

Becky-Community_Manager on Dec 14, 2020 at 10:23am • 0 likes

@AJ Redwine You can check your voicemails online - here's a KB for that.
https://support.ringcentral.com/article/Checking-voicemail-Online-Account.html

If you want to check voicemails on the desktop or mobile app, click the phone icon and click/tap on voicemail. No matter which app you're using, you should be able to access your voicemail.
If you are still having trouble, please share more details and screenshots if you have them so we can troubleshoot.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales