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Click-to-Dial RingCentral Salesforce integration with extensions.

Tags: salesforce, extension

Jan 5, 2024 at 12:00pm • 2 replies • 0 likes

Jonathan Stephen

We're currently in the process of setting up our new RingCentral phone integration with Salesforce. I can't seem to get the RingCentral Salesforce integration app's click-to-dial feature to call numbers with extensions. Our old system required commas in-between the phone number and extension to create a brief pause. EX. (333)333-4444,,55555

Does RingCentral's Salesforce app allow for this type of auto dialing of extensions?

Mary-Community_Moderator on Jan 8, 2024 at 3:19pm • 0 likes

@Jonathan Stephen

We currently do not have support dialing phone numbers with an extension in RingCentral for Salesforce. Users can save the contact with the below format, but the extension numbers will be ignored while performing click-to-dial

Number with Ext (ext number is ignored)

- 12345678x123
- 12345678ext123
- 12345678ext.123
- 12345678*123

In this case, with double comas, you will see an error in RingCentral for Salesforce as "Please enter a valid phone number." while performing click-to-dial.

Jonathan Stephen on Jan 10, 2024 at 8:23am • 0 likes

Does RingCentral have any plans to implement this type of feature in the future?

Mary-Community_Moderator on Jan 10, 2024 at 8:39am • 0 likes

I am not sure, but you may submit a feature request at https://ideas.ringcentral.com/.

Mary-Community_Moderator on Jan 8, 2024 at 10:38am • 0 likes

Hi @Jonathan Stephen, I am actively addressing your concern and will provide you with an update as soon as possible.

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