Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Outbound SMS Issues to Verizon "Message not Sent"

Tags: sending sms, sms and text messaging

Nov 16, 2023 at 7:43am • 1 replies • 0 likes

Bright Pine Behavioral Health

We're having major issues with sending out SMS to what seems to be only Verizon wireless numbers. MMS images get sent out just fine and we're receiving SMS without issues. I've opened multiple tickets and nothing. Our business if being negatively affected at this point.
TCR has been registered. Support staff has provided zero solutions. First they said we didn't have credits, then they said TCR, no one is really doing anything and our business is suffering for the lack of support from Ring Central. Any help is greatly appreciated.

Bright Pine Behavioral Health on Nov 16, 2023 at 7:53am • 0 likes

Could someone please help us

Mary-Community_Moderator on Nov 20, 2023 at 7:59am • 0 likes

Hi @Bright Pine Behavioral Health, seems like you're having this trouble because of your pending TCR Registration. Once it's approved, you'll no longer have problem sending SMS.

Bright Pine Behavioral Health on Nov 27, 2023 at 6:12am • 0 likes

That's what all the tech support people said. I had an approved campaign, they advised I edit it. Now I have another approved campaign, but the same issue persists. I think it has something to do with credits to Verizon because MMS seems to be working fine. Can someone please escalate this? I'm shocked that no one is able to correctly troubleshoot and pinpoint the issues for a fix.

Mary-Community_Moderator on Nov 27, 2023 at 9:02am • 0 likes

I apologize for the inconvenience caused. Your concern has been escalated and I assure you that we are working on resolving the issue. I am also aware of your complaints on social media and we are taking necessary steps to address them.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales