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Why can't we change primary members of a queue on a custom rule?
Tags: call queues, call handling
Sep 14, 2023 at 7:16am   •   1 replies  •  0 likes
evie-sams

We have several queue's that need to have users only when the user is available. On a normal user account, this would be accomplished by setting a rule with a specific schedule and then changing the users/phones available on the call handling. However, there is no option to remove/add members on custom rules for a queue.


Why is this not available? For instance, if we have only 2 users on a specific office queue, and 1 member will be out on vacation then we would want to add someone else who is not normally on the queue for the 1 week of the original user's vacation. As it currently stands, I have to remove the original user, add the new user, then set a reminder to undo these changes when the original user is back. Am I missing something?

on Sep 14, 2023 at 8:05am   •  0 likes

Are you looking for a solution from the admin portal or from using API to add/remove call queue members?



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