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Setting up multiple users to take calls

Tags: call queues, call handling, call forwarding, voicemails, phone not ringing

May 17, 2023 at 6:17am • 1 replies • 0 likes

Jaclyn Nikodym

We have been told by RingCentral several times that our call queue is complex. Is there anyone with RingCentral that can take a look at the backend to make sure we have everything set up correctly? We seem to be missing calls and VM's, and nobody's phone rings. We also have a landline phone that we have yet to have someone help us connect to the system. Any insight on how to get a rep to work with your account?

Mary-Community_Moderator on May 17, 2023 at 6:56am • 0 likes

Hi Jaclyn, I submitted a ticket to Tech Support so you can get assistance with your company's call handling setup. They will contact you through email or phone within 24 to 48 hours.

If you want to follow up, refer to case number 18510634 and login to https://myringcentral.com/.

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