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Setting Number of Rings before sending to voicemail while User on phone

Tags: call forwarding

May 5, 2023 at 11:04am • 1 replies • 0 likes

Scott Smith

We just migrated from another Ring Central system, and one the old setup, if a user was on the phone it would ring and not try to send to voicemail regardless of how many times. On new system, it rings about two times and then dumps into the voicemail. Any ideas of how to set up in the previous manner?

Mary-Community_Moderator on May 5, 2023 at 1:16pm • 0 likes

Is it forwarding to an external number?

Scott Smith on May 10, 2023 at 4:09pm • 0 likes

It doesn't show that it is....this is what is shown under that user.

Mary-Community_Moderator on May 11, 2023 at 10:04am • 0 likes

Try to adjust the rings in to 4 only. Let me know how it goes.

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