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Shared voicemail boxes

Tags: voicemail

Apr 5, 2023 at 10:53am • 1 replies • 0 likes

Bill Barfield

I'd like to have some shared voicemail boxes made. My question is: If I have multiple lines feed into a shared voicemail box, will each individual line still receive their own voicemails in their voicemail boxes as well, or does that override it and they all go to that one shared voicemail box?

Ryan D on Apr 5, 2023 at 1:06pm • 0 likes

We have tried all methods to enable this and do not have an option to share any of our calls. Currently, during business hours, we have a company greeting with options to go to one of 3 group boxes or they can dial extensions. We would like all team members to be able to access the voicemails for these group boxes but still have them routed so that specific people are first in line to answer them. Is this an option? Can we have shared voicemail for groups or only people? Can we have the company greeting route to these groups AND have shared voicemail?

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