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Number has been provisioning for SMS for too long

Tags: sms and text messaging

Mar 24, 2023 at 10:13am • 1 replies • 0 likes

Laura Elliott

First off, this has been the most unprofessional and disappoiinting service I have ever experienced from a compsany of this size.

We got 2 of our 3 numbers finally working with text after a month of trying, but our main number is still in "provisioning" status. Who do I call, text, email about this? I have tried every channel available and not a single person was of any use.

Mike Stowe on Mar 24, 2023 at 11:28am • 0 likes

Laura, this is definitely not the type of experience we want for our customers. I will be reaching out via email to provide an update, as well as to better understand the challenges and ensure we continue to work to improve the process.

Laura Elliott on Mar 24, 2023 at 2:10pm • 0 likes

Honestly, I am so over it, I have to honestly say I will believe it when I see it.

Overlin Zamora on Mar 27, 2023 at 6:39am • 0 likes

Did you get a response? I am in the same situation. My numbers show provisioning. I am paying for texting service, but I have not been able to send a single text yet.

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