Hello!
We have two users on Windows 11 who receive the following error message when attempting to make or answer calls in the RingCentral App:
Access to your Microphone is blocked. Change your system settings to allow RingCentral to use your microphone.
So far as I can tell, Windows Privacy settings permit the RingCentral App permission to access the microphone, the microphone settings themselves work well with other applications such as Teams without issue and RingCentral also works on the same devices through the Chrome browser.
About information is as follows:
Version: 21.4.30.287 Web, 21.4.30.2575 Windows
Date: 2021-12-16 13:57:51
Electron: RCE11.4.6
Chromium: 87.0.4280.141
RCV Integration: 21.4.22
RCM Integration: 5.4.55057-1129
Auto-update: Off
Domain: https://app.ringcentral.com
If anyone has any suggestions, I'd be grateful.
Cheers!
I am also experiencing the same issue. Microphone is not blocked in settings. Have created a ticket but have had no response. Please advise a workaround to get this working.
Hi @howard-scott, I will re-submit your ticket so that someone can help you with this.
Hello - I'm experiencing this issue as well. How can this be resolved? I only need to access the keypad function on the RC app to enter a 4 digit pin, so my Cisco AnyConnect VPN will allow my access to my system(s). A temporary "override the microphone settings" would do the job I believe.
If you haven't already, we would encourage you to open a ticket with Support.
Any progress or resolution? I have a few users with the same sporadic error.
I see that this known issue is still open. Have you created a ticket with Tech Support?
Hello @Iain Westwood, this is currently a known issue. Please create a ticket so you will be contacted once it's resolved.
Hi there, we're still experiencing this issue. How can this be resolved?
If it can be a ticket, surely the answer can be posted here as well so admins can use it.
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!Try RingCentral Workflow Builder
