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Inbound call message help

Tags: transferring calls

May 9, 2022 at 12:07pm • 3 replies • 1 likes

Blake Rust

All inbound calls are greeted with "thank you for calling (business name), one of our agents will be with you momentarily". How do I change it so that inbound callers only hear a conventional ring tone? We are a 3-person family business rather than some mega corp.

Shelly Rozek on Mar 17, 2023 at 10:38am • 0 likes

Wanting to "bump" this up. I have followed the article that was posted by Becky and this does not solve my issue. I'm in the same boat as the original poster. I am a small company. I do not have auto attendant set up.. the main line rings and whoever is available answers it. Currently, the callers hear silence and think that the call is not connecting. I just want it to ring. Help??

1 Answer

Becky-Community_Manager answered on May 9, 2022 at 4:09pm

Hey, @Blake Rust This Knowledge Base article might be helpful!
https://support.ringcentral.com/article/10593-user-templates-modify-screening-greeting-hold-music-settings.html
Try this first and if it doesn't help, please reach out and we'll assist further.
Also, you can always reach out to support and they can assist with these settings.

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