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Not receiving voicemails

Tags: voicemail

Mar 16, 2023 at 11:19am • 1 replies • 1 likes

Crystal Kulaga

Clients are contacting us indicating they left messages for various users (we have 30 users and this has been conveyed to me for 2 users). Nothing present in the mobile app, desktop app nor have we received those voicemails. Those two lines are receiving other calls and voicemails that are being delivered without issue. Settings are configured to deliver by email and email address is valid. Any suggestions?

Mary-Community_Moderator on Mar 17, 2023 at 9:00am • 0 likes

Hi @Crystal Kulaga, what are the extension numbers of these users so that I can check?

Crystal Kulaga on Mar 17, 2023 at 10:37am • 0 likes

HI @Mary-Community_Moderator, thank you for reaching out. It was for extensions 203 and 207.

Mary-Community_Moderator on Mar 17, 2023 at 10:51am • 0 likes

Thanks! Let me check your account and try to identify where's the issue.

Mary-Community_Moderator on Mar 17, 2023 at 1:47pm • 0 likes

Hello Crystal, I can't see any issues with these extensions, probably because I have limited access, so I suggest that you submit a ticket to Tech Support so that they can check and troubleshoot the issue. https://support.ringcentral.com/new-case.html

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