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No TEXTS! Horrible Customer Service by Ring Central too!!

Tags: sms and text messaging

Mar 6, 2023 at 9:36am • 3 replies • 3 likes

Tate Borcoman

We submitted all the docs/registration for TCR and now the entire system has crashed - no outbound texting, a broken API and Ring Central won't even acknowledge the mess they have caused. Customer Service Rep was RUDE!! Asked us to restart the campaign, pay $26 three different times, and told us a new 20 day wait. All while we see the API is broken! Time for a new VOIP provider...good by Ring Central!!!

jonathan masson on Mar 8, 2023 at 6:43am • 2 likes

We are experiencing the same problem. Texting was cut off out of the blue even though it said we had until March 20 to register. Customer service is TERRIBLE!!!!

Tate Borcoman on Mar 7, 2023 at 2:58am • 0 likes

Any updates? We registered like we were supposed to several weeks ago for TCR and still no texting available HORRIBLE experience!

Tate Borcoman on Mar 6, 2023 at 9:40am • 0 likes

Appreciate this Becky - but we've tried this all morning and have spent 3 hrs trying to get someone to help only to be told by a rude RC Customer Service rep that it wasn't RC's fault and it was ours...we pay a lot of money for this service and it's terrible!!

Becky-Community_Manager on Mar 6, 2023 at 9:39am • 0 likes

@Tate Borcoman I am working with the team to address the API. I'll escalate - you can email my team directly at Community.Support@RingCentral.com

jonathan masson on Mar 8, 2023 at 6:45am • 0 likes

Our texting on all but one of our lines has been cutoff... Can't get anyone to help us, spent hours on the phone trying to resolve this. TERRIBLE CUSTOMER SERVICE!!!!!

Becky-Community_Manager on Mar 8, 2023 at 1:02pm • 0 likes

@jonathan masson You haven't been cut off - we are experiencing an outage with a SMS carrier and are working to address the issue.
You can monitor this on our Status Site - www.status.ringcentral.com

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