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Sandbox account cannot make outbound call due to "invalid" emergency address

Tags: errors, developer sandbox

Feb 28, 2023 at 9:47am • 2 replies • 0 likes

Dan Ruley

I am no longer able to make outbound calls with my sandbox account. It shows this yellow checkmark saying "Outbound calls restricted" when you hover over it.

The problem seems to be that it needs an emergency address; however, no matter what address I put in it just says:

With no indication of which field is in error or what the problem with the address is. Any advice on how to resolve this? It would help my workflow to be able to test with outbound calls again.

Thanks,

Dan

Phong Vu on Feb 28, 2023 at 10:46am • 0 likes

Give me the sandbox account id or the main company number.

Dan Ruley on Feb 28, 2023 at 10:51am • 0 likes

Apologies, the main company # is: (929) 473-2781

1 Answer

Phong Vu answered on Feb 28, 2023 at 1:59pm

You should be able to make test call now. You can only set the emergency address from the account service web though.

Dan Ruley on Feb 28, 2023 at 3:15pm • 0 likes

Thanks, looks like they are working again.

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