We don't use SMS for anything but texting our store managers if they are having an issue that requires them to call us back for support. We have never texted a customer, and have no mechanism to ever send SMS campaigns. Anything to do with marketing SMS/Email is 100% outsourced third-party for them to send and is managed on their own hosted systems. I'm struggling with understanding how I am supposed to fill out a form that is not applicable to our business and yet keep SMS to our internal employees.
@Stephen Mitchell I am looking into this on behalf of another customer.
Please give me some time to source an answer.
Our business is in the same boat. What do we do? We only text between staff and never outside. I don't even know how we would do that. Please advise.
If you are able to attend we will be hosting a webinar today at 10am PST where we will be discussing this specific use case and how to register.
https://go.ringcentral.com/overview-and-qa-for-tcr-registration-registration.html
Unfortunately, registration is still required, but there is a conversational campaign type you can select, and since it is conversational the level of consent required is significantly lower - as simple as them messaging you first, or you asking them if you can send them messages (verbally or in writing) with no logging requirement. Note if you are sending to numbers/ devices owned by your business, your business may be able to provide consent (not legal advice).
As a reminder, examples of how you would use opt-in, out, and help keywords and messages still need to be provided as part of your TCR registration.
Step by step instructions for registering a conversational use case can be found here: https://vimeo.com/800943217/8d31b26599
I tried to register. I can't get past the part of creating a Brand because the third step does not show up on my screen as an option.
I tried to create the brand and the options in the instructions are not on my page.
Mike...is this webinar being recorded? I'm just now seeing this and would love to be able to watch the webinar.
@Brandi Waldman We will be working to get access to the recording for all.
@Becky-Community_Manager Thanks Becki! Where's the best place to keep an eye on for information on if/when the recording becomes available?
I'm going to work with Mike to identify how we'll do that and update it here in the Community.
@Becky-Community_Manager thanks so much!
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