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Differences in number of calls in Reports

Tags: analytics and reporting

Feb 6, 2023 at 1:05pm • 2 replies • 0 likes

Janit Pike

Hi, Why is there a difference in the total number of calls by user in the Adoption & Usage Analytics reports and the Performance reports? The difference is quite large. My dates on the reports are the same, and I have no filters on them. Thanks!

Janit Pike on Feb 7, 2023 at 11:27am • 0 likes

Hi Mary!

I ran two reports, both for 01.01.2023 through 01.31.2023. On the Performance Reports, for our employee Sydney, she had 822 total calls. On the Adoption and Usage report, she had 630 total calls. On the Line of Business report, she had 897 calls. I don't understand why they are different and which is correct. Thanks!

Mary-Community_Moderator on Feb 7, 2023 at 11:51am • 0 likes

By the way, is it possible for you to send me the screenshots too? Please send it via email at Commun ity.Support@RingCentral.com. Thank you!

Janit Pike on Feb 8, 2023 at 9:42am • 0 likes

Hi! I just sent them. Thank you!

Mary-Community_Moderator on Feb 8, 2023 at 9:51am • 0 likes

Thanks Janit! I got it!

Mary-Community_Moderator on Feb 7, 2023 at 11:49am • 0 likes

Thanks for the information. We will be checking on this.

Mary-Community_Moderator on Feb 7, 2023 at 8:56am • 0 likes

Hello Janit! Can you please provide the dates so we can check? Thanks!

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