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Are my employees returning calls from customers that left them a voicemail?

Tags: analytics and reporting, voicemails

Feb 1, 2023 at 1:21pm • 2 replies • 1 likes

chip-ryan

Trying to build a dashboard with RingCentral analytics data that uses vlookup or powerBI to see if my employees are returning calls from customers that left a voicemail on their direct dial. Has anyone ever tried to tackle this gap in RC analytics reports before? Really wish RC could provided a template for this.

Mary-Community_Moderator on Feb 1, 2023 at 3:11pm • 0 likes

Hi @chip-ryan, please submit this feature request in our Ideas Portal at https://ideas.ringcentral.com/.

Mike Fish on Feb 1, 2023 at 2:24pm • 0 likes

I SECOND THIS idea to supply admins with reports of unanswered / unresponded voicemails by user.

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