HUD- Block People from adding a User
Jan 23, 2023 at 1:34pm • 1 replies • 0 likes
Todd Stehle
Is there a way to block users from adding an individual to their HUD? Currently agents are able to see who their manager is talking to and the manager would like privacy. Is there a way to block the agents from adding a manager?
on Jan 24, 2023 at 10:28am • 0 likes
We have an existing feature that can block this visibility (i.e., who everyone is talking to) at the account level, but it's all-or-nothing. Meaning it will also disable the Admin's access.
The Product Teams are rolling out an enhancement to this feature that will allow user-level granularity. There is no estimated time yet, but it will happen soon.
on Jan 24, 2023 at 11:09am • 0 likes
on Jan 24, 2023 at 1:00pm • 0 likes
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