Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Company Message does not play when calling main number

Tags: call routing

Jan 7, 2023 at 7:32am • 1 replies • 0 likes

DAY ROOM

We are a new user of Spectrum Business RingCental VOIP customer. I am trying to get the system programmed to put into use. I have recorded a custom message that is supposed to play when calling the main number. The call routing is dial extension at anytime, dial 9 for directory, or 0 for operator. I have called Spectrum Business support multiple times and they can't solve the problem. As far as I can see, the portal is configured correctly. All phones have been tested and ready to install and port our AT&T number over for the main number. I need help to solve this problem, before we go any further. Is there a way I can talk directly to someone at RingCentral to get this problem fixed?

Mary-Community_Moderator on Jan 9, 2023 at 8:14am • 0 likes

Hi! You may submit a ticket to Tech Support at https://support.ringcentral.com/new-case.html.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales