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Outlook Scheduler or Add-in (Modify Meetings)
Tags: meetings, o365
Sep 14, 2022 at 4:04pm   •   1 replies  •  0 likes
Ted Morava

With either Add-in or Scheduler, once the meeting is created on Outlook

Unable to go back and modify/ and or adjust meeting

When done directly on RingCentral App, no issues, and can go back and modify future meeting.

Is this a bug or is this normal behavior

on Sep 15, 2022 at 8:09am   •  1 likes

Hi Ted, I'll check this with the Product Team.

on Sep 15, 2022 at 8:16am   •  0 likes

I super appreciate it, I'd love to hear what you find. When I generate meetings via the Scheduler Add-On App ->

They do not show up on the RingCentral 'Scheduled Meetings' -> If I tie my Outlook Calendar to RingCentral App -> They do show up

When clicking the ... for more information on the meeting, more specifically, adjust details. As an example, 'waiting room' vs 'no waiting room'

Meetings with scheduler are not adjustable; meetings created directly via the app itself are capable of modification.

I'd love to see what they find out

on Sep 15, 2022 at 8:42am   •  1 likes

Just to clarify, are you using RingCentral Meetings or RingCentral Video?

on Sep 15, 2022 at 9:13am   •  0 likes

I believe I'm running RCV, however, I'd like to double check on this information. Can you provide me some instructions on how to check if I'm running RCV vs RCM.

When we set up Video Meetings -> Their run on Zoom, so I'm thinking RCV

My billing doesn't show a dictions



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