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Has there been any movement on this issue? We have a disgruntled, non-phone extension user who was just terminated from our organization and we are not able to get him out of the system... Is there literally no way to remove these users?

16 months later, the short answer in my experience is no. If the user was a self service addition pre All-in-one app you have to get RC support to remove them. Due to RC completely ignoring this gaping hole we've had to restructure our processes and eliminate self service signup all together. If you manually add new users via the RC admin portal as Video Pro users, you can delete them that way, but no change at all regarding deletion of users predating the major 2021 update. piss poor customer service.

Thanks, Matt. I can't even speak with anyone on support. I seem to get dumped into a black hole every time I call support.

Hi Mitchell, have you tried creating a web support case?

Case (15877663) has been submitted. If it can be escalated, that would be great. @Becky-Community_Manager @Mary-Community_Moderator

Looks like you just opened the case. As soon as it is assigned to a case owner, I'll circle back with them and ask them to prioritize.

Quick catch-up - I have made contact with the case owner and they are working with the apps team to address this. Please standby and feel free to message here or via Community.Support@RingCentral.com if you don't hear from Support or need further assistance.

Great recommendation, @Mary-Community_Moderator
Also, our team is always happy to help check in on and escalate cases if needed.
Let us know if we can help!

Spent 2-4 combined hours on chat and then phone with RC support until finally from their side they removed our old employees manually.

The first several agents I spoke to didn't even seem to realize you could have non-phone ext users on your company glip/messaging. Finally I got to one that recognized the issue, researched it, and determined that with the new app the only way is for them to manually do it for us every time. Talk about making more work for themselves!

Adding my voice as well. This is extremely frustrating. If there is not a way to do it from our end, is there a way for ringcentral to remove a user from our company?

Would add my voice to this post. I will be switched next week to the new app which doesn't allow me to remove users. Only guests could be removed. It's definitively a problem.

PS I have a Glip pro account (not ringoffice).

Even that is a pain, to have to contact support for every user termination? The old Glip allowed this, it's an existing feature that's been removed. To allow user self signup with no means to remove those users when they're no longer with the company is a swiss cheese architecture.

Hi @matt-gregory, we understand your frustration. Our Product Team is doing their best on developing essential features on the new app. For feature requests, feel free to submit it in our Ideas Portal at https://ideas.ringcentral.com/.

Were it a new idea, that's where I'd put it. This is an existing feature that's been removed, and the legacy platform is being discontinued. This will very much impact our ability to continue to use RingCentral at all.