Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

I'm trying to port out my number, but keeps getting service address error

Tags: porting and number transfer

Jul 20, 2022 at 8:27am • 1 replies • 0 likes

Sue Zanayed

my new service provider is trying to port out my number from RC, but they keep getting errors of a service address. why is this happening, when I've given them the correct address?

Becky-Community_Manager on Jul 20, 2022 at 8:47am • -1 likes

Sue, the process for porting is very specific and is monitored by the FCC. We follow the policies to the letter to make sure we are in compliance.
If something doesn't match up, it will be rejected.
I would encourage you to review this article and work with your winning carrier to address the issues you're experiencing.
https://support.ringcentral.com/porting.html

robert-jerina on Nov 15, 2022 at 1:38pm • 0 likes

That article only talks about porting numbers into RingCentral. Where is the article for porting out?

Becky-Community_Manager on Nov 15, 2022 at 2:09pm • 0 likes

Again, I would recommend working with the winning carrier that you are porting to, as they will be able to help you identify the error and work to assist in correcting it.

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales