Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Programming advise

Tags: problem

Jun 15, 2022 at 10:16am • 1 replies • 0 likes

Ray Carney

Hi all! Have a scenario in a doctors office. I have 3 agents up front handling all the calls via an incoming call queue. I need to create a way for the doctors to call these agents in a fashion that puts their calls in front of the call queue so they can be a priority.

Any good ideas? Thanks in advance :)

Mary-Community_Moderator on Jun 15, 2022 at 11:35am • 1 likes

There is no option to prioritize specific calls in the call queue. However, the doctors can call each extension directly. It will not follow the order of those agents in the call queue.

Ray Carney on Jun 15, 2022 at 12:02pm • 0 likes

Thanks Mary. If I wanted all to ring at the same time when the doctors call, can I use a call pickup function or a ring group of some sort?

Mary-Community_Moderator on Jun 15, 2022 at 1:02pm • -1 likes

I suggest that you create another call queue extension with the same members that only the doctors can call.

Ray Carney on Jun 15, 2022 at 1:24pm • 0 likes

Thanks Mary :)

Mary-Community_Moderator on Jun 15, 2022 at 1:27pm • 0 likes

You're welcome!

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales