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Recording stops after caller is put on park location for internal transfer

Tags: phone

May 1, 2020 at 8:26am • 3 replies • 0 likes

dr.-dodson-400

We have inbound call recording enabled. When an inbound call is placed on hold on a park location then gets picked up internally, the recording does not resume on the internally transferred call. Does anyone know how to get this to work correctly?

BILL DEBOER on Feb 4, 2023 at 5:53am • 0 likes

I do not see my park extensions at this location-Phone System> Auto-Receptionist> General Settings> Call Recording> Edit under Extensions to Record. I tried searching for them there but no joy. Anyone else have this issue?

rich-owens on Jul 9, 2020 at 9:07am • 0 likes

I have this same issue. Has anyone found a fix?

1 Answer

dr.-dodson-400 answered on Jun 9, 2022 at 3:07pm

I finally resolved this. All extensions picking up the parked calls must have OUTBOUND call recording enabled. Per RC Support: "What I did to make sure the call will be recorded is I enabled the Automatic Call Recording for outbound of User Extension XXX. Retrieving a call from a park location is considered an outbound in our system. To enable it, just go to Phone System> Auto-Receptionist> General Settings> Call Recording> Edit under Extensions to Record> Check the Outbound> Save. "

Finally seems to be working! Hope this helps others.

Becky-Community_Manager on Jun 10, 2022 at 9:08am • 0 likes

Thanks for sharing your fix, @dr.-dodson-400!
We're going to mark this as an accepted answer.

bitstream-consulting answered on Dec 15, 2020 at 2:06pm

Same issue here - I hope it gets resolved soon.

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