iSync creating duplicate records.
Apr 27, 2020 at 4:49pm • 2 replies • 0 likes
James Peragine
We are using iSync to update the latest messaging records in our CRM. We are noticing that the latest record is being included on the next iSync which is causing duplicated to be created in our CRM. How do we prevent this from happening?
on Mar 18, 2022 at 8:35am • 0 likes
We're seeing something similar to this for CompanyCallLogRecords. Our steps are:
- Do an Fsync call
- Store the syncToken
- Do an ISync call with the syncToken from step 2 (or 4)
- Store the syncToken
- Repeat step 3,4 every minute
When a new call is available, it is returned by the next two ISync calls (just low level test data currently).
Are we missing something?
1 Answer
answered on Apr 28, 2020 at 7:30am
How do you implement it and how often you see duplicated records?
0
A new Community is coming to RingCentral!
Posts are currently read-only as we transition into our new platform.
We thank you for your patience
during this downtime.
Try Workflow Builder
Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!
Try RingCentral Workflow Builder
