Welcome to the RingCentral Community

The RingCentral app now has an M1 Download!
You can find that on the Downloads Page HERE.

It's still not a universal binary with native support on Apple Silicon. Any updates?

Hey, team!

I have a message out to the Product Team on this issue.

Please standby and I will update you when I hear back.

Thank you very much!

Hi @Becky-Community_Manager any update on the M1 native app?

Not sure if you saw my response and others confirming this, but the macOS M1 installer is still just a standard Intel app.

Hey, @Joe Bishop - We're checking in with our engineers on this issue.
Please stay tuned.

Any update? Just downloaded the version from the M1 download link to still have the application show as "intel" on my M1 MacBook with the activity monitor application.

I found that I had to completely uninstall the old app and then install the M1 version in order for all the old setting to be replaced so that the application registered properly. I would suggest uninstalling before installing the M1 version. Even better if you can do a deep uninstall and get rid of all the extraneous files (using something like https://cleanerone.trendmicro.com/cleaner-one-pro-for-mac)

Hi Joe, I did uninstall the old one. See my not below one what's occurring.

Ok.. here's what I found. Once you've installed the M1 version if you check it shows it's an Apple version.

HOWEVER,

If you go into the preferences and check the version you will see the following message:

The update it installs, puts it back to the intel version. So if you quite the app, it reverts back to the intel version (or if you hit that restart to update button, either restarting manually or hitting the button makes it "update" back to the intel version).

Another interesting tidbit. The app restarted itself, and indeed all the services show up as intel based again.

@Becky-Community_Manager - are you going to follow through on this or should we be contacting support directly?

@joe-ramsay My understanding is that they released it and then rolled it back for some issues that arose.
We're waiting on product to identify when it will be re-released.

Hi, we apologize for the confusion. The Product Team released the M1 build, but they found an issue with one of the features so they will roll it back. Right now, the M1 link for downloads has been removed and will be available once it's fixed.

This worked for me, go to

https://support.ringcentral.com/download.html

Download and install the Mac for M1 version.

I downloaded and installed this version (arm package) and it still shows up as an Intel application

Version: 22.1.10.305 Web, 21.4.30.2576 Mac

Date: 2022-01-19 07:59:49

As of today 1/24/2022, I do see the M1 Mac version is available for download.

OK @Greg Conner I see what you mean. I am now having the same issue. The app correctly installs with version 22.1.10.305 Web, 22.1.10.38 Mac but then after the app is restarted it "updates" and reverts to version 22.1.10.305 Web, 21.4.30.2576 Mac (the Intel version).

Is there someone in this forum who can address this issue? I will also report it to the support desk.

Even if it's not out yet, having a general ballpark idea when it might be released will be very helpful. Open to beta testing as well. The current version runs sluggish on Apple Silicon and we are eagerly looking for improvement.

Agreed! I keep hearing that they have requests out to development internally, but there has been zero communication otherwise.

My understanding is that this is coming this quarter. When I have an update on this, I'll be sharing information here.
Stay tuned.

Any further update on this? Last quarter has come and gone. I'm quite confused as to what is taking so long. Zoom had their M1 optimized version of their app out more than a year ago. I can't imagine there is that much within your application that needs to be modified to compile it for an M1 machine.

It appears to have been pushed a little.
But my hope is that we'll see this in the coming weeks. Please stay tuned. We'll be sure to share additional details here and in the Ideas Portal when it is implemented.

That's great - I really appreciate you letting us know! We'll keep our eye on this, as several M1 Macs are being deployed this quarter on our end.

I also have a desire to utilize this on my M1 Macbook. @Becky-Community_Manager

Checking macOS "Activity Monitor" on my M1 MacBook confirms that the application type is "intel". Possibly wrong package was posted to the website?

Running into the same issue.

Yes - They have not yet updated the app to be universal with native support for Apple Silicon or the M1.

Any update on this?

Sorry, @Joe Bishop I don't have an update at this time.
We will update this thread as soon as we have more details.

Any update on when the M1 Native or Universal app will be released? 21.3.351.1932 is still Intel based

This is very important to our teams as well. I find it concerning that there hasn't been any communication around an expected timeline when your clients are deploying more Apple Silicon and M1 Macs on an ongoing basis. Our technology and operations teams need to know that your development teams understand the importance and are committed to the effort.

Possible I am missing something, however the M1 indicated installer appears to still be Intel-only. I double-checked that I've got the correct version, 21.1.29. I also uninstalled and reinstalled, and it still runs as Intel, does not appear to be a Universal Application. Perhaps the wrong package was pushed to the download page?

You are correct. They still have not added native support.

Same for me ... the app still shows as Application Kind = Intel

Working with our engineers! We'll provide more information as it becomes available.

Hello Everyone, you may request for this feature. Please visit our Idea Portal at https://ringcentral.ideas.aha.io/

We also need a version of the RC App (GLIP) for M1. Any word on when that can be expected?

This is also a need for our company as we start to rollout the new M1 Macbook Airs to our Sales dept.

If there is Beta I would like to get a couple of my IT staff on it

Mike M

We might be interested as well.

It seems that any business that uses RC and Mac clients will need this sooner rather than later since Apple is transitioning all of its systems to Apple Silicon. Assuming RingCentral continues to offer cross-platform compatibility, the question here is when not if. It would be good to have some communication to customers regarding the target timeline for this support so that we can all plan accordingly.

I also have a strong desire to see an Apple Silicon "universal app" version to support the new M1 MacBook Air and M1 MacBook Pro laptops.