RingCentral not recognizing camera
Mar 11, 2021 at 10:41am • 2 replies • 0 likes
Richard Skillman
Already tried reinstalling the (desktop) app. Camera works with Microsoft Teams without issue.
on Dec 15, 2021 at 3:03pm • 0 likes
We were having a similar issue here, and RC tech support was zero help.
Turns out, our conference room webcam is a HD webcam, and the RC app would not recognize it without that "Enable HD for my video" box checked off. Stupid simple, but weird.
on Mar 11, 2021 at 12:09pm • 0 likes
Hi Richard, please coordinate with our Tech Support for this. All of our Support numbers can be found here. You can also open a case online here.
on Dec 15, 2021 at 8:44am • 0 likes
Can you post the fix for this? I've been going back and forth with support.
on Dec 15, 2021 at 9:47am • 0 likes
Hi Erin, I will check if there's a similar case like this.
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