Welcome to the RingCentral Community

Make sure to review our Terms of Use and Community Guidelines.

Please note the community is currently under maintenance and is read-only.

Home » Users

Inbound Call Number in Salesforce

Tags: phone, salesforce

Oct 28, 2021 at 9:13am • 1 replies • 0 likes

jay-reed

Is there a way to map from RC to SFDC, the number that someone dialed to reach our RC system? We have a few different numbers we have for marketing purposes, and would like to track in Salesforce which specific numbers our inbound contacts are dialing to reach us.

We seem to have a field for it in SF, but no way of mapping that data from RC.. has anyone else wanted/been able to accomplish this?

Igor Lemb on Oct 29, 2021 at 2:18pm • 0 likes

would love to find out as well.

Phong Vu on Oct 28, 2021 at 12:09pm • 0 likes

I don't know if you are a developer and looking for development solution or just a user solution using SF RC integration. Let me move to the Customers community to see if someone can help.

Becky-Community_Manager on Oct 28, 2021 at 1:08pm • 0 likes

Hey, @jay-reed The image that you posted is broken. Can you update so we can see what you're sharing?

A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

PRODUCTS
RingEX
Message
Video
Phone

OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility

QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales