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Maxx Agent shows refused call but call is still ringing

Tags: contact center

Aug 31, 2021 at 8:52am • 1 replies • 0 likes

Patrick Keller

I received a call that Maxx Agent is showing Unavailable Refused but also shows connecting Agent Leg. The call will still be ringing but the contact agent is unable to pick up the call. Anyone else having this issue?

Mary-Community_Moderator on Aug 31, 2021 at 9:07am • 0 likes

@Patrick Keller, it may be a glitch. Please try to logout and log back in.

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