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Hello @Phil Dudman, there is currently a known issue with scheduled meetings in the RingCentral App. The Product Engineers are already working to resolve the issue. We'll give you an update when it's fixed.

Thank you, Mary for letting me know

You're welcome!

Hi @Mary-Community_Moderator ,

Do you have any update on this from the product team? The mobile app works fine, but the Windows desktop app still does not show scheduled meetings video meetings if there is no connection to Microsoft or Google calendars. Meeting Info can be manually copied and pasted into a separate scheduler, but only during the Scheduling process. If it is not done at that time, users have no way of accessing their meeting info afterwards and must schedule their meeting again. It's a very clunky process.

Hello @Kyle Heney, sorry for not updating you as I have overlooked this thread. Upon verifying with the Product Team, it turns out that meetings, events, and contacts will only appear in the RingCentral app when you connect Microsoft or Google calendars. Those are currently the only options. Please add a feature request in our Ideas Portal regarding this.

It seems like the "idea" already exists (https://ideas.ringcentral.com/ideas/CUSTCOM-I-2557).

This is extremely troubling though, as the functionality exists and works in the mobile application --- there is no requirement to connect to Microsoft or Google to show scheduled meetings in the mobile app. It's very odd that this isn't at least marked as "planned" by the Product Team for the desktop application.

This may have to do with not connecting to Google or O365. I had a user schedule a meeting using the website and it opened an account on outlook.com which then was displayed as a schedule meeting on the website. We have an on Prem Exchange server and we are running into feature issues that would not exist if on O365.

I was having this issue as well and realized it was only showing meetings for the current week. Once I moved it into next week, it disappeared. Any idea on how long this fix will be?

Hello @Matt Rhoads, I recently checked on it, and it is still not resolved.

We also have this issue --- we don't use Google or Microsoft calendars and need our meetings to show in Business Connect without the need to connect them to an external calendar service. This used to work with "Meetings" but no longer works with "Videos".

Hi Becky. Thanks for your reply. I have set up the link to Outlook. The details show up in my Outlook calendar, which is great. But the problem - no listing on my meetings page - existed before I linked Outlook. I'd like to have the option to edit scheduled meetings

Thank you.

@Phil Dudman Were you using the Outlook Plugin by chance?

Hi @Phil Dudman, can you please provide a screenshot so we can check? Thank you!