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Although our 'open' hours are 8a-8p, we are a medical facility and have staff that have to take calls at all odd hours.

What we did was set our business to 24 hours, and then make IVR rules for the specific time periods.

How this would work for you (as I read it) would be:

Midnight to 8a - send to the off-hours voicemail/tree
8a-9a - send to reception 1
9a-5p - send to all reception
5p-midnight - send to off-hours, etc.

That make sense?

Hello,

I had a very similar question I couldn't find a clearly documented answer to - do business hours superseded call queue and/or user hours? In my testing, it does not look like the company hours superseded call queue or user-set hours. You might want to check your 8AM call queue hours and the user that's associated with that queue's user hours to confirm they also start at 8AM. Additionally, make sure the user that starts at 8AM is set to accept calls from queues. Lastly, checking your call logs can be helpful to sort out why a call was or wasn't missed vs went direct to voicemail.

Confusingly, the some of the auto-receptionist settings appear they do impact all queues/users (Call Recording on/off, Blanket robocall rejection).

I'm fairly new to the RingCentral platform, someone else may have a better answer than me, but I hope these suggestions help you.